Returns & Exchanges

Delivery

We Ship To All Countries.

Express Shipping Delivery in 2-4 working days.

All orders shipped with DHL Express and with a DHL tracking number.

Always free shipping for orders over US $200.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination area in order to receive your order. These additional fees cannot be collected by us, nor are they controlled in any way by our Online Store. Please remember that this is not the shipping fee: shipping costs are included in the price you already paid to us.

Returns

At LABERDE, we maintain strict quality and fulfillment standards for all international orders.

We do not offer direct exchanges for international purchases.
If you wish to change the size or product, you must return the original item and place a new order.

All return requests must be initiated within 48 hours of delivery, based on the official DHL delivery date.
The return shipment must be dispatched within this 48-hour period, and the DHL tracking number must be provided within the same timeframe.
Delivery time to LABERDE is not included in this period.

To be eligible for a return, items must be:

• Unworn and unused
• In original condition
• With all tags attached

Returns that do not meet these conditions will not be accepted.

All return shipping costs are the responsibility of the customer.
Returns must be sent via DHL Express only.

The return shipment must be clearly declared as a “Return Shipment”.
Any customs duties, import taxes, or additional charges resulting from incorrect declaration or shipping are the sole responsibility of the customer.

Please note:
Items purchased on sale, with a discount, or during promotional campaigns, as well as handmade, custom stone-embellished pieces and products from the Exclusive Collection, are final sale and are not eligible for return or exchange.

Important Notice Regarding Customs Duties

Failure to pay any applicable customs duties, taxes, or import fees requested by the shipping carrier (DHL) and/or local authorities, and consequently refusing or neglecting to accept delivery of the shipment, will result in the forfeiture of any right to a refund, return, or exchange.

LABERDE shall not be held responsible for any unclaimed shipments due to unpaid customs charges. In such cases, no refunds will be issued.

How To Start A Return

To initiate a return, please contact us at info@laberde.com  within 48 hours of delivery.

Your message must include:

• Order number
• Reason for return
• Photos of the product (if applicable)

Once your request is reviewed and approved, you will receive detailed return instructions.

Returns sent without prior approval will not be accepted.

Help

Give us a shout if you have any other questions and/or concerns.

Email: info@laberde.com